House du Champagne | Digitek Logistics Services

CASE STUDY

Background

During a holiday in the French Champagne region, the founders of House du Champagne suddenly thought: what a beautiful region and what fantastic champagnes... what if we brought these delicious champagnes to the Netherlands?

Objectives

Build a brand

To increase brand awareness of the new House du Champagne brand in Europe, with the Netherlands as its home base.

Ensure customer satisfaction

To ensure that the customer is at the heart of everything we do and to create a unique customer experience.

Expand organically

Once there is a stable base, we can grow organically to the rest of Europe.

Approach

Customer Requirement Scoping
IT back-end integration
Implementation

Evaluation and improvement

Result

Speedy, seamless integration

From the first conversation in April 2023 to the Go-Live in June 2023, HdC and DLS worked together to ensure a speedy launch in the market, including the seamless integration of the systems.

Revenue Growth

Experienced growth since the start in the number of orders placed.

Excellent customer satisfaction

Ensured consistent customer satisfaction as a result of the excellent fulfillment service by DLS.