CASE STUDY


Background

Panther Healthcare International is a leading provider globally, of intelligent, minimally-invasive surgical solutions. We design, develop, manufacture and market surgical devices, with a focus on surgical staplers, and provide customized surgical training services all over the world.


Objectives

Set up distribution in Europe

In 2020, Panther set up their first European Distribution Centre in the Netherlands to serve their European distributors.

Ensure customer satisfaction

In order to improve customer satisfaction, Panther stocked their products in the European DC, so that customers could receive products much quicker and order in smaller quantities.

Increase revenue in Europe

To bring on more distributors in Europe and therefore increasing the sales revenue in this region.

Approach

  • Customer Requirement scoping
  • IT back-end integration
  • Implementation
  • Evaluation and improvement



Result

Great transition

A lot of planning went into transitioning the logistics operations from the former 3PL to DLS. It was a great team effort and it resulted in a smooth transition with no impact to the customers.


Revenue Growth

Experienced a 25% increase in order revenue for the last 12 months.


Customer satisfaction improved

With better and timely communication with regards to orders and deliveries, customers have been happy with DLS’ services.

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