CASE STUDY


Background

Jonard Tools is a company with a long and rich history in innovation and providing great customer service. Founded in 1958, Jonard is now distributing in over 100 countries and continues to grow its product line, serving customers in the Telecom, CATV, Fiber Optic, Home Automation,Security & Alarm, and Electrical markets.


Objectives

Grow revenue in Europe

To leverage customer relationships already existing in the USA, and continue to push for more brand awareness with European customers to increase revenue in Europe.

Ensure customer satisfaction

We offer lifetime guarantee on all our products and this is a commitment to our mission to drive customersatisfaction with high-quality products that last and ensure our customers get their orders speedily.


Expand distribution network

A key objective is to continue to expand the network of countries that we distribute into, from our European DC in the Netherlands.

Approach

  • Customer Requirement scoping​
  • IT back-end integration
  • Implementation
  • Evaluation and improvement​



Result

Great implementation

From the first meeting which took place in September 2023 and the Go-Live in November 2023, Jonard and DLS teams worked together to plan and execute a smooth transition from the former 3PL to DLS.


Revenue Growth

Experienced a 30% increase in orders since for the last 12 months.


Excellent customer satisfaction

Through great communication with Jonard and its customers, coupled with excellent on-time delivery performance, DLS ensured customer satisfaction.

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